What should marketers let go of in 2026?


I asked six HubSpot colleagues who are experts in their respective arena what their hopes and dreams are for 2026. From “just make AI and spreadsheets work” to tracking emotional momentum, here‘s what we’re looking forward to next year. You can also check out the hard-won lessons my colleagues learned from the rollercoaster that was […]

Web-based customer service software that grows with your business


Seven in ten customers have walked away from a brand due to a poor customer service experience. Not high prices. Not a lack of features. Just one frustrating interaction. And it’s not always the agent’s fault — it’s the tech. Behind every “Sorry for the delay” message sits a maze of disconnected tools, missed notifications, […]

Best customer data collection software to drive growth in 2026


Every click, purchase, and interaction tells a story, but too often, that story gets lost in scattered spreadsheets, disconnected systems, and manual processes. Collecting and using customer data is about understanding what customers want and buildinga strong relationship at every stage. When businesses can see the full picture of their customers‘ journey – from first […]