Customers today expect fast, personalized support, and AI automation workflows make that a reality. Customer service AI automation workflows utilize artificial intelligence to automate repeti
Yesterday, we looked at the hidden cost of low win rates: lost revenue, higher customer acquisition cost (CAC), wasted sales effort, low morale, damaged reputation, longer time to goals,
Nothing is more frustrating than speaking to different customer service agents and having to re-explain the problem with each interaction. Customer satisfaction and loyalty are closely connec
Lights dim. Sounds hush. The aerialist spins into the air. Sequins sparkle in the warm light of a followspot, and my weird little brain wonders: “What does marketing look like for a travell
In the age of AI, sales organizations face a fundamental shift in how prospecting gets done. Artificial intelligence can now handle repetitive tasks that once consumed entire workdays. Reps c
“I think we’re moving into a space where most beauty companies are tech companies,” says Maya Smith.
Staying on top of website changes can feel like a full-time job. Whether you’re tracking your competitors’ movies, monitoring for critical feature updates, or keeping up with new regulations or policies, manually checking multiple web pages is tedious, inefficient, and error-prone.
The world of content is more competitive than ever. Between SEO, AEO (Answer Engine Optimization), and writing for humans first, it‘s far more complex than when I first started in content m
Nothing is more frustrating than speaking to different customer service agents and having to re-explain the problem with each interaction. Customer satisfaction and loyalty are closely connected, and cloud customer service software is one of the best ways to strengthen both. Cloud customer service software ensures a unified, seamlessly integrated view of each customer‘s journey. […]
I will confess that I have done Workshops and/or Keynote-style training, even though these can provide some small amount of education, they can’t compare to real training.
