If you’re an online shopper like me, chances are you’ve set out to read a customer testimonial before purchasing a product or service. As consumers, we want to know that other customers are satisfied with their purchase before we are ready to commit. But what sets a great customer testimonial apart from a not-so-great one? […]

In my experience, figuring out how to register a website domain name is the easiest part of the process. It‘s actually picking the name in the first place that’s the hard part!

If you‘re searching for a free solution to build a simple website, I think that Google Sites could be a great fit. But while I find it to be one of the easier solutions to learn out there, it’s still complicated enough that you might want a Google Sites tutorial to give you a helping […]

User experience designers help make the websites, apps, and digital products we all use more useful and delightful. The sense of accomplishment from working with product teams, developers, and users isn’t the only reward UX designers can look forward to. According to Glassdoor, a user experience (UX) designer is one of the highest-paying entry-level jobs […]

When it comes to launching a website or web page, you could spend years trying to build the perfect experience. However, most businesses don’t have the luxury of waiting that long. That’s where an agile approach to the user experience comes in.

1. Be the Value Creator, Not a Vendor In Eat their Lunch, you will find that you are the value. Your conversation is valuable for your prospective clients. Let your competitors fail to win deals by pitching their solutions too early.

For years, I relied on a solid CMS to create digital experiences, but no matter how much I tweaked templates or optimized for SEO, the results always felt flat. The missing piece? Dynamic content experiences. That’s when I discovered content experience platforms (CXPs)—tools built to deliver personalized, immersive experiences that a traditional CMS just can’t […]

In my time working in customer experience, I’ve learned that customers must be able to contact you when they want to. If they can’t, chances are they’re going to be pretty unhappy. This is why having a great “Contact Us” page on your company’s website is so important. By providing an easy-to-navigate Contact Us page, […]

In 2021, I published my first technical blog, and over the past four years, I‘ve published over 50 blogs. I’ve come to realize that content experience isn’t just a buzzword; it’s the difference between being heard and being ignored.

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