I am going back to writing daily for The Sales Blog, as this was how I got my start writing. I have missed sitting down to write daily. Some of the time, it is easy to write when I am writing a polemic, a piece of writing to express a critical idea or something controversial.

I never make a New Year’s resolution on December 31st, as the data suggests that only a tiny percentage of people are able to stick to their resolution. I tend to think about my habits, things I do daily, etc.

When companies replace people with machines, the customer experience usually breaks first.

Salesforce and Zoho are both well-established CRM platforms, but they approach cross-team alignment in different ways. Salesforce is known for its robust customization and deep ecosystem, making it a top choice for large organizations. Zoho stands out for its affordability, bundled apps, and quick setup, appealing to small to midsize teams. For businesses seeking a […]

Sales leaders are pushing to do more with less. Quota attainment is dropping, deal cycles are stretching longer, and reps are juggling too many tools that don’t talk to each other. The pressure to deliver a consistent pipeline without burning out has never been higher. Outreach and Salesloft have emerged as the two dominant sales […]

Sales teams waste hours switching between tools, chasing down context, and trying to figure out which platform actually moves deals forward. For teams deciding between Outreach and Pipedrive, the choice comes down to the team’s B2B outreach strategy and sales motion. Outreach was built for enterprise teams running high-volume, multi-touch sequences across channels. Pipedrive started […]

Sales teams that rely on spreadsheets miss deals they should have seen coming. The right CRM catches pipeline stalls before they hurt revenue. Microsoft Dynamics and Zoho CRM both promise strong sales analytics, but they take different paths to get there. Microsoft Dynamics leans on enterprise-grade depth, built-in AI, and Microsoft’s ecosystem. Zoho offers flexibility, […]

Enterprise territory management separates functional CRMs from those that can actually scale with businesses. When revenue teams add regions, weak territory logic creates gaps in coverage and disputes over lead ownership. Zoho CRM and Microsoft Dynamics 365 both offer enterprise-grade territory features. Zoho offers straightforward rules-based assignments with clear hierarchy modeling. Dynamics 365 embeds territory […]

AI search visibility refers to how a brand appears in AI-generated results from tools like ChatGPT and AI-augmented search engines such as Gemini or Perplexity. Unlike traditional SEO, which tracks ranking positions and blue links, AI visibility measures how often your brand is mentioned, how your owned content is cited, and how those mentions are […]

A customer portal is a secure website where customers can log in to view and manage support tickets, access a knowledge base, and update their account information. It also lets them engage with a brand on their own terms. In short, a customer portal acts as a retention and growth engine, reducing friction, building trust, […]