Top 7 use cases for AI personalization in marketing


As a marketer and consumer, few can explain the impact of AI personalization quite like yours truly. I’ve created (and received) hundreds of personalized marketing assets in my day, and it’s crystal clear when something was created in a half-hearted effort, versus when it’s tailored to one’s specific interests and behaviors. The latter makes both […]

Best AI workflow automation tools for growing businesses


AI workflow automation tools connect apps, data, and departments to execute tasks automatically — reducing manual work and improving efficiency across organizations. Unlike traditional rule-based automation, these tools use artificial intelligence to predict next steps, learn from outcomes, and continuously optimize processes. The shift is already well underway. According to HubSpot’s 2025 State of Marketing […]

AEO vs. GEO explained: What marketers need to know now


Marketers use AEO and GEO interchangeably, but there is a difference, and that’s what will be defined and explained in this article. In brief, AEO optimizes content for answer boxes and voice search results, while GEO targets AI chatbot citations and generated summaries. It might be challenging to get everyone in agreement on what’s what, […]

Building systems of trust in the age of AI while staying human at heart


When I joined HubSpot, I stepped into a rare position. I had already spent years as a customer, learning how to build systems creatively with the tools I had access to. Then, I joined the company with the responsibility of modernizing a long-standing customer reference system that had served many teams well but was now […]

Consistent brand voice: How to be unmistakable no matter what the channel


One of the most satisfying things you can achieve as a business or personality is instant brand recognition. You know, those little moments of marketing glory when people can name your brand from the first sentence of an article, social media caption, or even live chat. A big part of this comes back to maintaining […]

Website design and management for small businesses: Everything you need to know


Handling website design and management for a small business is no small feat. With limited resources, you might wonder whether to outsource it to a contractor or do it yourself using a website builder. Both methods have their pros and cons — but which is best for your business?

What should marketers let go of in 2026?


I asked six HubSpot colleagues who are experts in their respective arena what their hopes and dreams are for 2026. From “just make AI and spreadsheets work” to tracking emotional momentum, here‘s what we’re looking forward to next year. You can also check out the hard-won lessons my colleagues learned from the rollercoaster that was […]

Web-based customer service software that grows with your business


Seven in ten customers have walked away from a brand due to a poor customer service experience. Not high prices. Not a lack of features. Just one frustrating interaction. And it’s not always the agent’s fault — it’s the tech. Behind every “Sorry for the delay” message sits a maze of disconnected tools, missed notifications, […]