The Personal Sales Strategy: How to Stand Out in a Competitive Market


In today’s crowded and hyper-competitive sales environment, standing out can seem like a daunting challenge. Every seller is vying for attention, each promising a better solution, a more efficient process, or a more lucrative deal. But the truth is, it’s not enough to be just another salesperson offering a product or service. To succeed, you […]

70+ customer service statistics to know in 2025 (+ State of Customer Service data)


Like many, I’m a big fan of buying products online, which means getting packages shipped to my house. When it’s time to check out, I avoid one shipping company in particular. This delivery service has left packages outside my door without my consent, forged my signature, and marked me as “absent” without even attempting delivery. […]

My favorite testimonial examples to inspire your customer testimonial program


If you’re an online shopper like me, chances are you’ve set out to read a customer testimonial before purchasing a product or service. As consumers, we want to know that other customers are satisfied with their purchase before we are ready to commit. But what sets a great customer testimonial apart from a not-so-great one? […]

Why You Should Reject Sales Titles and Embrace the Role of Sales Expert


The Problem with Traditional Sales Titles Many professionals go by titles like BDR, SDR, Account Manager, or Sales Rep. While common, these roles often reduce sales professionals to activity trackers, calendar fillers, or worse—demo jockeys. None of these convey real value creation.

The 3 Eras of B2B Sales: How Selling Has Evolved (2025 Guide)


I joined my family’s staffing firm when I was seventeen, and since then, I’ve witnessed a complete transformation in B2B sales strategy over the decades. From landing clients like Express, Victoria’s Secret, and DHL to navigating modern decision-making challenges, my journey spans three distinct sales eras — each with unique buyer behaviors and selling techniques.