BUYWYO

An SEO knowledge base does everything a typical knowledge base does and more. It supports customers, ranks in Google, brings new traffic to your site, and builds your E-E-A-T. It’s tempting to de-index knowledge bases because they interfere with SEO, complicating keyword maps, impacting rankings, and causing cannibalization. But, done right, they’re a powerful SEO […]

An SEO knowledge base does everything a typical knowledge base does and more. It supports customers, ranks in Google, brings new traffic to your site, and builds your E-E-A-T. It’s tempting to de-index knowledge bases because they interfere with SEO, complicating keyword maps, impacting rankings, and causing cannibalization. But, done right, they’re a powerful SEO […]

  As a business owner, sales isn’t just a job — it’s baked into everything I do. Pitching clients, negotiating partnerships, growing a network. You can’t escape it. And if you’re looking for a sales role? Same story. The job market is crammed with candidates all claiming to be “results-driven” and “customer-focused.” But recruiters and […]

When I started programming in 2005, the term artificial intelligence (AI) had a very different meaning. Picture simple, rule-based systems rather than the complex generative AI chatbots like ChatGPT that we know today. Also, there weren’t that many languages to choose from. C was my foundational language, and I picked up Basic, C++, C#, Java, […]

Customers today want more than just products. We’re looking for solutions that work and experiences that are easy. And once we have the product, we want to get good at using it — quickly. This isn’t just a hunch of mine: an impressive 81% of customers try to solve issues themselves before they even think […]

Customers today want more than just products. We’re looking for solutions that work and experiences that are easy. And once we have the product, we want to get good at using it — quickly. This isn’t just a hunch of mine: an impressive 81% of customers try to solve issues themselves before they even think […]

I’ve learned firsthand how essential effective FAQ software is for smooth business operations. I was working with a classic VC-funded startup, Dapper Labs, and we were expanding rapidly. Our product evolved daily, and our excellent support team was overwhelmed. The cause? The same recurring questions: “How do I navigate this feature?” “When is the next […]

I’ve learned firsthand how essential effective FAQ software is for smooth business operations. I was working with a classic VC-funded startup, Dapper Labs, and we were expanding rapidly. Our product evolved daily, and our excellent support team was overwhelmed. The cause? The same recurring questions: “How do I navigate this feature?” “When is the next […]

AI isn’t the biggest hurdle for sales teams anymore — that’s what I learned after speaking with several sales professionals. As 2025 unfolds, I’m seeing a clear shift in where sales leaders are putting their focus. Pipeline growth and revenue performance are taking center stage — 64% of sales leaders told us that’s their top […]

This might be a strange personality quirk, but I love systems and processes — especially when they’re stored in a well-organized internal knowledge base. I’ve created training documents, where there were previously none, for my replacement when I was leaving several jobs. You can imagine how excited I was to join a company like HubSpot, […]