{"id":1112,"date":"2025-06-26T11:00:00","date_gmt":"2025-06-26T11:00:00","guid":{"rendered":"http:\/\/buywyo.com\/?p=1112"},"modified":"2025-06-30T11:24:42","modified_gmt":"2025-06-30T11:24:42","slug":"six-simple-behavioral-science-tips-to-improve-any-marketing-message-and-the-brands-that-get-it-right","status":"publish","type":"post","link":"http:\/\/buywyo.com\/index.php\/2025\/06\/26\/six-simple-behavioral-science-tips-to-improve-any-marketing-message-and-the-brands-that-get-it-right\/","title":{"rendered":"Six simple behavioral science tips to improve any marketing message (and the brands that get it right)"},"content":{"rendered":"
Do you ever look at an ad and wonder, \u201cWhat on earth does that mean?\u201d That\u2019s how I felt after viewing this Stripe ad.<\/p>\n
<\/p>\n
Source<\/em><\/a><\/p>\n Now, I love Stripe. Their product is tremendous in the world of payment processing, but this ad makes no sense. Not only is it confusing, but it\u2019s missing all the elements that I think make for a good ad. The ad needs a refresh, and behavioral science can help.<\/p>\n Since starting the Nudge<\/a> podcast, I\u2019ve regularly interviewed researchers and other experts in order to glean insights from psychology and apply them to marketing. And over the past decade, I\u2019ve come to believe that almost <\/em>every message could be improved by behavioral science.<\/p>\n In this post, I’ve collected six successful messages with behavioral science principles behind them to prove my point. Once you see the science \u2014 and understand exactly why<\/em> these ads work \u2014 using the same strategies to improve your own marketing messages becomes much simpler. In the 1930s, only 10% of Americans<\/a> bought diamond engagement rings. Most bought cheaper gems, spending a smaller proportion of their disposable incomes. To change buyer behavior, De Beers came up with a new anchor. They asked, “How can you make two months’ salary last forever?”<\/em><\/p>\n Two months’ salary was not the standard amount to spend on an engagement ring before this. But, the new anchor shifted perceptions of the norm. De Beers created a reference point (in this case, a higher price tag), which in turn influenced estimations of value. Buyers will spend more when it\u2019s assumed that two months\u2019 salary is what a ring should cost.<\/p>\n Today, 90% of engagement rings are diamond. And, Americans spend billions<\/a> annually to purchase them.<\/p>\n Rental car company Avis always lagged second for market share, behind Hertz. Most companies would hide this weakness, but Avis embraced it.<\/p>\n Behind this strategy is something known as the Pratfall Effect. Based on Aronson, Willerman, and Floyd\u2019s research, the 1966 study<\/a> found that we like smart people more if they have flaws. It boils down to the idea that if people seem too perfect, they\u2019re not as easily liked. But if they make a mistake, they become a little more human like the rest of us, and thus more attractive.<\/p>\n So, Avis took this to heart and decided to flaunt their second-place ranking, showing that they were still among the best but just shy of perfection. This way, their weakness became a strength by making them appear more likable.\u00a0<\/p>\n There’s a straightforward way to get someone to notice your ad: Remove a letter.<\/p>\n In a 2020 study by Burnett, Treharne, and Shotton (cited in Shotton\u2019s 2023 book<\/a>), the researchers showed participants brand names with missing letters. For example:<\/p>\n It turns out that participants remember those brands 14% more than when the full brand name is written (e.g., HSBC), with a recall rate of 92% versus 81%. This is due to the Generation Effect, meaning that if you have to generate an answer yourself, it becomes more memorable and effective.<\/p>\n The Gut Foundation, a non-profit specializing in digestive health, applied this technique to their ads. They didn’t tell drivers to get a checkup. Instead, they advertised 100% \u201canus beef\u201d.<\/em><\/p>\n With the extra bit of effort required to understand it, the ad was both impossible to ignore and easy to remember.<\/p>\n Rhymes are potent messaging tools. To demonstrate the power of this, in one study<\/a>, researchers McGlone and Tofighbakhsh showed participants two sets of proverbs. Some rhymed ( e.g., woes unite foes<\/em>). Some didn’t rhyme, but meant the same thing (e.g., woes unite enemies<\/em>).<\/em><\/p>\n The study revealed that rhyming proverbs were deemed 17% more trustworthy and memorable than their non-rhyming counterparts.<\/p>\n The researchers coined this the Keats Heuristic (after the poet) to highlight the underlying idea that how pleasing we find something affects our perception of how true we believe it to be. Rhymes are pleasing and easy to process, making their content seem trustworthy and true.<\/p>\n The supermarket chain Tesco used this same principle to boost sales of its reduced-price veg. By creating an ad that rhymed (\u201cReduced in price. Just as nice.\u201d), Tesco increased trust in the idea that low-priced produce was still of good quality and worth the purchase.<\/p>\n If you feel you own something, you’ll value it more. This is known as the Endowment Effect, and it\u2019s been studied in many situations throughout behavioral economics and psychology.<\/p>\n However, Katy Milkman, along with a large team of researchers, applied this idea to persuasive messaging in her fantastic 2021 study<\/a>, which looked at how to encourage patients to get vaccinated for the flu at an upcoming doctor\u2019s appointment.<\/p>\n Testing 19 different text-based messages, she found that stating, “Your vaccine is reserved for you,<\/em>” made readers 4.6% more likely to get vaccinated, as the reservation language boosts feelings of ownership.<\/p>\n The UK\u2019s National Health Service (NHS) applied this principle to boost uptake of the COVID-19 vaccination by changing its messaging language. Rather than having vaccines \u201cavailable\u201d to given populations, they were now \u201creserved\u201d for them, suggesting the vaccine was already theirs and just waiting to be claimed.<\/p>\n<\/a><\/p>\n
Six Successful Messages Using Behavioral Science Principles<\/h2>\n
1. Anchoring \u2014 De Beers<\/h3>\n
<\/em><\/p>\n
2. Pratfall Effect \u2014 Avis<\/h3>\n
<\/p>\n
3. Generation Effect \u2014 Gut Foundation<\/h3>\n
\n
<\/p>\n
4. Keats Heuristic \u2014 Tesco<\/h3>\n
<\/p>\n
5. Endowment Effect \u2014 NHS<\/h3>\n
<\/p>\n
6. Specific Numbers \u2014 Forest<\/h3>\n